Terms of service

Welcome to Zātrā!

These Terms and Conditions ("Terms of Use") govern your access to and use of the website https\://thezatra.com

("Website") and the purchase of products offered through the Website.

The Website is owned and operated by Zatra Mercantile, a proprietorship registered in India (hereinafter referred to as "Zātrā", "we", "us", "our", or "the Company").

By accessing, browsing, registering on, or purchasing from our Website, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return and Refund Policy, as applicable.

Please read these Terms carefully before using our Website or placing an order. If you do not agree with any part of these Terms, please refrain from using the Website.

About Zātrā

Zātrā is a men's Indian wear brand committed to bringing Indian clothing into everyday life. Through our Website, we offer men's kurtas and other Indian wear and related products.

Our products are intended to combine Indian tradition with contemporary lifestyles, comfort, versatility, and accessible pricing.

These Terms apply to all visitors, customers, and users of the Website.

Eligibility to Use the Website

By using this Website, you represent and confirm that:

You are at least 18 years of age or accessing the Website under the supervision and consent of a parent or legal guardian.

You have the legal capacity to enter into a binding agreement under applicable Indian law.

The information you provide during registration, checkout, or communication with us is accurate, complete, and current.

You will use the Website only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, cancel orders, or restrict access where permitted by law if these Terms are violated or fraudulent activity is reasonably suspected.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, measurements, prices, and other information displayed on the Website are accurate and up to date.

However, please note:

Product colours may appear slightly different depending on your screen, device, display settings, lighting, and photography conditions.

Minor variations in colour, texture, weave, print, or finish may occur due to the nature of fabrics, dyeing processes, manufacturing, and photography.

Product measurements and size charts are provided as a guide. Minor manufacturing or measurement variations may occur.

Product availability, sizes, designs, and collections may change from time to time.

Such reasonable variations do not affect your statutory rights in respect of defective, deficient, misdescribed, or otherwise non-conforming products.

We reserve the right to correct inadvertent errors in product descriptions, images, specifications, or other content, subject to applicable law and without prejudice to orders already accepted.

Pricing, Taxes and Offers

All prices displayed on the Website are in Indian Rupees (INR), unless expressly stated otherwise.

Product prices, applicable taxes, shipping charges, and other charges, if any, will be displayed or communicated to you before you complete your order.

Unless otherwise specified, displayed product prices are inclusive of applicable GST.

4.1 Pricing

We strive to maintain transparent and fair pricing. Our product prices may change from time to time based on business requirements, costs, availability, and other relevant factors.

Any change in prices will not ordinarily affect an order that has already been accepted and confirmed, except where correction is required for a genuine technical or pricing error, subject to applicable law and customer communication.

4.2 Discounts and Promotional Offers

From time to time, we may offer discounts, promotional codes, coupons, special offers, or other benefits.

Unless expressly stated otherwise:

Offers are valid only for the specified period and products.

Certain offers may be subject to minimum order values or other eligibility requirements.

Promotional codes cannot be combined with other offers unless expressly permitted.

Offers are not redeemable for cash or transferable.

Offers will be applied in accordance with the conditions displayed at the time of purchase.

We reserve the right to modify or withdraw promotional offers prospectively, subject to applicable law and any offer already validly accepted.

4.3 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

Our standard shipping terms are:

A flat shipping charge of ₹179 per eligible order.

Free standard shipping on eligible orders above ₹1,499.

The applicable shipping charge and eligibility will be determined by the order details and the shipping terms displayed at checkout.

Orders and Order Acceptance

Placing an order on the Website constitutes an offer by you to purchase the selected products, subject to these Terms.

After you place an order, you may receive an automated order acknowledgement by email, SMS, or other communication channel.

An automated acknowledgement confirms receipt of your order request and does not necessarily constitute final acceptance of the order.

An order will be treated as accepted when we confirm acceptance or dispatch of the products, as applicable.

We reserve the right to refuse or cancel an order, subject to applicable law, in circumstances including:

The product is unavailable or out of stock.

There is a genuine pricing, listing, or technical error.

The order contains inaccurate or incomplete information.

The order appears to be fraudulent, unauthorized, or placed for resale in violation of applicable restrictions.

We are unable to deliver to the address provided.

If an order is cancelled after payment has been received, the amount paid for the cancelled order will be refunded in accordance with applicable law and our Refund Policy.

We will make reasonable efforts to notify you of any cancellation and, where appropriate, provide available alternatives.

Payment Terms

We accept prepaid payments through the payment methods available at checkout, which may include UPI, credit cards, debit cards, net banking, and other supported payment methods.

Cash on Delivery (COD) is also available for eligible orders, subject to the availability and conditions displayed at checkout.

By placing an order, you agree to:

Provide accurate and complete payment, billing, and delivery information.

Pay the total amount displayed at checkout, including applicable product prices, taxes, shipping charges, and other charges, if any.

Provide the applicable payment or COD amount at the time and in the manner specified for delivery.

For COD orders, you agree to pay the full order amount to the authorized delivery partner at the time of delivery.

COD availability may be subject to serviceable locations, order value limits, courier partner restrictions, and other eligibility criteria communicated at checkout.

We reserve the right to cancel or restrict COD availability for an order where permitted by law, including in cases of suspected fraudulent or abusive ordering activity.

Payments made through online payment methods are processed by third-party payment service providers. We do not directly store complete payment card details on our servers unless expressly disclosed and lawfully permitted.

If an online payment is debited but the order is not successfully confirmed, please contact us with the transaction reference. We will investigate and facilitate resolution or refund, as applicable.

Shipping, Delivery and Risk of Loss

We aim to process and dispatch orders within the timelines communicated on the Website or at checkout.

Our estimated delivery timelines, shipping charges, serviceable locations, tracking arrangements, and other delivery terms are described in our Shipping Policy.

Delivery timelines are estimates and may be affected by factors such as courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to keep you informed of material delays.

7.1 Customer Responsibilities

You are responsible for providing a complete and accurate shipping address, contact number, and other information required for delivery.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or the recipient's unavailability, we may contact you to arrange redelivery or resolution.

Any additional shipping charges, where applicable, will be communicated to you before being charged.

7.2 Delivery Confirmation

Delivery may be confirmed through courier tracking records, proof of delivery, or other reasonable delivery confirmation methods.

If you believe your order has been incorrectly marked as delivered or has not been received, please contact us promptly so that we can investigate with the courier partner.

Nothing in this section limits your rights under applicable consumer protection law.

Cancellations, Returns, Exchanges and Refunds

We want you to have a satisfactory shopping experience with Zātrā.

Order cancellations, returns, exchanges, and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

Please review that policy before placing an order.

8.1 Order Cancellations

You may request cancellation of an order by contacting us as soon as possible after placing it.

Cancellation requests will be considered based on the order's processing and dispatch status and applicable law.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may be required to follow the applicable return procedure, subject to our Return and Refund Policy.

Where an order is successfully cancelled after payment, the eligible refund will be processed in accordance with our Refund Policy and applicable law.

8.2 Returns and Exchanges

Returns and exchanges, including eligibility, time limits, product condition, packaging requirements, shipping arrangements, and any applicable charges, will be governed by the Return and Refund Policy published on the Website.

Customers are encouraged to review size charts, product descriptions, and other product information before placing an order.

8.3 Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order details and supporting photographs or other information reasonably required to assess the issue.

We will review the complaint and provide an appropriate resolution in accordance with applicable law and our published policies.

Nothing in these Terms excludes or restricts any remedy available to you under applicable consumer protection law.

8.4 Refund Processing

Approved refunds will be processed through the original payment method or another lawful method agreed with the customer, as applicable.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

We will communicate the refund status where reasonably practicable.

Customer Accounts and Information

Certain features of the Website may allow you to create an account or provide information to facilitate purchases.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You agree to:

Provide accurate and current information.

Keep your account information updated.

Notify us promptly if you suspect unauthorized access to your account.

Not impersonate another person or provide false identity information.

We reserve the right to suspend or terminate an account where permitted by law if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

You may contact us if you wish to request account closure or correction of your account information, subject to applicable legal and record-retention requirements.

Intellectual Property Rights

All content made available on the Website, including but not limited to:

The Zātrā name, logo, brand identity, and tagline.

Product photographs, videos, graphics, and designs.

Text, product descriptions, website content, and marketing materials.

Website layout, visual elements, and other creative material.

is owned by, licensed to, or otherwise lawfully used by Zatra Mercantile and is protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial shopping and informational purposes.

You must not, without our prior written permission:

Copy, reproduce, republish, distribute, or commercially exploit Website content.

Use our brand name, logo, photographs, or designs in a manner that suggests affiliation or endorsement.

Modify, adapt, or create derivative works from our content.

Use automated tools to extract or reproduce substantial portions of our content, except as permitted by law.

Nothing in these Terms grants you ownership of or a licence to use our intellectual property beyond the limited right to access and use the Website as described above.

User Conduct and Prohibited Activities

You agree to use the Website in a lawful and responsible manner.

You must not:

Use the Website for fraudulent, unlawful, or deceptive activities.

Attempt to interfere with the security, operation, or functionality of the Website.

Introduce viruses, malicious code, or other harmful material.

Attempt unauthorized access to our systems, accounts, or data.

Misuse promotional codes, payment mechanisms, or ordering systems.

Submit false, defamatory, misleading, or unlawful content through reviews, forms, or communications.

Use our Website or content to infringe the rights of another person.

We may take appropriate action, including restricting access or reporting unlawful conduct to the relevant authorities, where permitted or required by law.

Reviews, Feedback and User-Submitted Content

You may have the opportunity to submit reviews, ratings, suggestions, photographs, feedback, or other content through our Website or associated channels.

By submitting such content, you confirm that:

You have the necessary rights and permissions to submit it.

The content is truthful to the best of your knowledge and does not violate applicable law.

The content does not infringe another person's intellectual property, privacy, or other legal rights.

You grant Zātrā a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and publish such content for the purposes of operating, improving, and promoting our products and services, subject to applicable law and our Privacy Policy.

This licence does not transfer ownership of your content to us.

We reserve the right to remove or decline to publish content that is unlawful, misleading, abusive, fraudulent, or otherwise inconsistent with these Terms.

We will not knowingly use a customer's name, image, testimonial, or other personal information in a manner that violates applicable privacy or consumer protection requirements.

Third-Party Services and Links

Our Website may contain links to or integrations with third-party websites and services, including payment gateways, courier services, social media platforms, analytics providers, and other service providers.

These third-party services are operated independently and may be subject to their own terms, conditions, and privacy policies.

We do not control third-party websites or services and are not responsible for their content, availability, policies, or practices, except to the extent liability cannot be excluded under applicable law.

The inclusion of a third-party link does not constitute an endorsement or guarantee by Zātrā.

Your use of third-party services is at your discretion and subject to the applicable terms of those services.

Privacy and Personal Data

Your privacy is important to us.

Our collection, use, storage, processing, and disclosure of personal information are governed by our Privacy Policy, which should be read together with these Terms.

Personal information may be processed for purposes including:

Processing and fulfilling orders.

Payment verification and transaction processing.

Shipping, delivery, and customer support.

Fraud prevention and security.

Compliance with applicable legal and regulatory requirements.

Marketing and promotional communications, where permitted and subject to applicable consent requirements.

By using the Website, you acknowledge that personal information will be handled in accordance with our Privacy Policy and applicable law.

For further details regarding your personal data and applicable rights, please refer to our Privacy Policy.

Disclaimer and Limitation of Liability

We make reasonable efforts to maintain the availability, accuracy, and security of our Website. However, the Website and its services are provided subject to availability and may occasionally be interrupted for maintenance, technical issues, or circumstances beyond our reasonable control.

To the maximum extent permitted by applicable law, Zātrā shall not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the Website.

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, governmental restrictions, transportation disruptions, internet outages, or third-party service interruptions.

Nothing in these Terms shall:

Exclude or limit liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

Restrict your statutory rights as a consumer.

Exclude any remedy available to you under applicable Indian law.

Any limitation of liability under these Terms shall apply only to the extent permitted by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zatra Mercantile, its proprietor, employees, and authorized service providers against third-party claims, losses, or reasonable expenses arising directly from your unlawful use of the Website, infringement of third-party rights, or material violation of these Terms.

This provision does not require you to indemnify us for our own negligence, misconduct, breach of law, or obligations that cannot lawfully be transferred to you.

Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the Website, purchase of products, or these Terms shall be subject to the jurisdiction of competent courts in Goa, India, subject to applicable law.

Nothing in this section restricts your right to approach a competent consumer commission, consumer dispute redressal forum, or other authority having jurisdiction under applicable Indian law.

We encourage customers to contact us first so that we may attempt to resolve any concern amicably and promptly.

Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business practices, products, services, website functionality, or applicable laws.

The revised Terms will be published on this page with an updated "Last Updated" date.

Changes will apply prospectively from the date of publication unless otherwise required by applicable law.

Your continued use of the Website after the revised Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.

We encourage you to review this page periodically.

Severability and Waiver

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to remain in effect to the extent legally permissible.

Our failure or delay in enforcing any provision of these Terms shall not constitute a waiver of our right to enforce that provision at a later time.

Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Website and purchases made through it.

In the event of any inconsistency between these Terms and a mandatory provision of applicable law, the applicable law shall prevail.

Where a specific policy governs a particular subject, such as returns or shipping, that policy shall apply to that subject to the extent of any inconsistency, subject always to applicable law.

For questions, concerns, complaints, order-related enquiries, or requests concerning these Terms, please contact us using the details below.

Zātrā - Customer Support

Business: Zatra Mercantile

Email: hello\@thezatra.com

Website: https\://thezatra.com